Office Policies

Office Policies
For our Patients

Our philosophy of time

We know that you have reserved time in your busy life because caring for your dental health is important to you. We value your time and pride ourselves on running on schedule. We also understand that emergencies do happen, and the event of an emergency we can be reached after office hours and will do our best to accommodate you and your family.

Our Policies

It is important to us for you to understand our goals as a practice. We have outlined a few policies to ensure that you understand our philosophies and know that you have made the right choice in dental health care. Please take a minute to review our office and financial policies. Feel free to contact us if you have any questions.

Office Policies

We are open to serve you, answer questions or schedule an appointment during the following hours:

By appointment only
By appointment only
9:00 a.m. – 7:00 p.m.
9:00 a.m. – 7:00 p.m.
7:00 a.m. – 5:00 p.m.
9:00 a.m. – 7:00 p.m.
Closed for family


Your scheduled appointment time has been reserved specifically for you. We request 24-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and appreciate your cooperation.

No one wants to suffer through a broken tooth or toothache. We want to be there when you need us. Our team provides same day appointments for emergencies in most cases. If an emergency occurs after hours, contact our office and we will do our best to serve your needs.


Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services. If you have any questions, our courteous staff is always available to answer them.

Have Questions? Call us more for more information! 210.399.5951

Dr. Torres was very gentle...She really cared about
my dental needs and was very thorough...
–Santana Mendoza
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20079 Stone Oak Parkway Suite #2102
San Antonio, TX 78258
Phone: 210-399-5951   Fax: 210-265-3886
Office Hours:
Mon: 9am - 5pm • Tues: 9am - 5pm
Wed - Thurs: 9am - 7pm • Fri: 7am - 2pm
Sat: 9am - 5pm • Sun: Closed