Office Policies

Office Policies
For our Patients

Our philosophy of time

We know that you have reserved time in your busy life because caring for your dental health is important to you. We value your time and pride ourselves on running on schedule. We also understand that emergencies do happen, and the event of an emergency we can be reached after office hours and will do our best to accommodate you and your family.

Our Policies

It is important to us for you to understand our goals as a practice. We have outlined a few policies to ensure that you understand our philosophies and know that you have made the right choice in dental health care. Please take a minute to review our office and financial policies. Feel free to contact us if you have any questions.

Office Policies

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday:
Tuesday:
Wednesday:
Thursday:
Friday:
Saturday:
Sunday:
9:00 a.m. – 5:00 p.m.
9:00 a.m. – 5:00 p.m.
9:00 a.m. – 7:00 p.m.
9:00 a.m. – 7:00 p.m.
8:00 a.m. – 2:00 p.m.
9:00 a.m. – 3:00 p.m.
Closed for family

Appointments

Your scheduled appointment time has been reserved specifically for you. We request 24-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and appreciate your cooperation.

No one wants to suffer through a broken tooth or toothache. We want to be there when you need us. Our team provides same day appointments for emergencies in most cases. If an emergency occurs after hours, contact our office and we will do our best to serve your needs.

A $25 nonrefundable fee may be assessed for appointments cancelled or rescheduled without 24 hour notice.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services. If you have any questions, our courteous staff is always available to answer them.

Payment

We accept the following forms of payment: Cash, Check, Visa and MasterCard. A 2% convenience fee will apply to all credit card transactions over $100 Payment plans are available for those who need them. Please notify us if this is an option you need to consider.

50% payment for services is due at the time services are scheduled unless prior arrangements have been made with the doctor and the billing receptionist. The remaining balance is due the day of treatment.

The parent that accompanies the minor child/children to the appointment is responsible for any payment due. For unaccompanied minors, non-emergency treatment will be denied unless charges have been pre-authorized or previous arrangements have been made with the doctor and billing receptionist.

Returned checks are subject to a $30.00 returned check fee and checks will then no longer be accepted.

Any unpaid balances older than 90 days may be subject to collection fee and referral to collection agency.

Have Questions? Call us more for more information! 210.399.5951

I’m so glad I went to see Dr. Torres. I was very nervous,
but she made me feel comfortable and at ease...
–Trisha Hernandez
MAKING CONFIDENT SMILES
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20079 Stone Oak Parkway Suite #2102
San Antonio, TX 78258
Phone: 210-399-5951   Fax: 210-265-3886
Email: info@realitybitesdental.com
Office Hours:
Mon: 9am - 5pm • Tues: 9am - 5pm
Wed - Thurs: 9am - 7pm • Fri: 8am - 2pm
Sat: 9am - 3pm • Sun: Closed